Returns and defects

Returns due to dissatisfaction

For goods without defects, we do not offer a voluntary right of return or exchange if you are dissatisfied. There is no general statutory right of withdrawal for ordinary online purchases in Switzerland.

Before ordering, please check the product dimensions, fit in your vehicle and the space your dog needs. Claims relating to inaccurate product information or warranted characteristics remain unaffected.

Defective goods or incorrect delivery

If your box is defective or you have received an incorrect item, your statutory claims and expressly promised guarantees remain unaffected.

Inspect your delivery after receipt as soon as possible. Report apparent defects without delay and hidden defects without delay after discovery to info@1one1-goods.com. Under the statutory rules, late inspection or notification may result in the loss of warranty rights.

Describe the problem and provide your order number if possible. Photographs help clarify the matter but are not an additional requirement for your statutory claims.

Sending goods back

Please contact us before sending goods back wherever possible. This allows us to give you the appropriate return address and explain the next steps. Prior return authorisation or the original packaging is not a requirement for your statutory rights relating to defects. The costs of handling a substantiated defect or incorrect delivery are governed by the statutory provisions.

Statutory warranty and additional guarantees

Claims for defects in the goods are generally subject to a limitation period of two years after delivery. Timely notification of defects and the other statutory requirements remain necessary. Details are provided in our general terms under “Defects and statutory warranty”. Any expressly promised additional guarantee applies alongside these rights under its own terms.